A Legacy of Strong Leadership and Innovation
J. Willard and Alice Marriott’s modest nine-stool root beer stand grew into the Hot Shoppes Restaurant chain and evolved into today’s Marriott International. Our company was built on a foundation of guiding principles that remain embedded in the company’s culture.
For more than 90 years, Marriott’s leadership by the founding family for more has provided a level of stability unmatched by any competitor in the business. In 2012, Chairman and CEO J.W. “Bill” Marriott, Jr. –the son of our founder – named Arne Sorenson as his successor, ensuring the Marriott legacy of continuity and innovation.
At Marriott, innovation is in our DNA. We continuously search for inventive ways to serve our customers, provide opportunities for our associates, and grow our business. From new brands, groundbreaking guest solutions, cutting edge technology and design, explore highlights from our 90 year history.
Culture and Core Values
Our Core Values Make Us Who We Are
As Marriott changes and grows, our business strategy remains firmly rooted in our values.
Put People First:
"Take care of the associates and they will take care of the customers, and the customers will come back again and again." This is our founder’s philosophy. It has made Marriott a great place to work for over 90 years.
Our dedication to the customer shows in everything we do. We take pride in the details—every day, in every destination worldwide.
Innovation has always been part of the Marriott story. We’re driven to anticipate our customers’ changing needs with new brands, new global locations and new guest experiences.
Act with Integrity:
How we do business is as important as the business we do. We hold ourselves to uncompromising ethical and legal standards.
Serve Our World:
Our “spirit to serve” makes our company stronger. We support the communities where we live and work.
Read about our awards and other recognitions.
Successful Partnerships are Our Priority
Marriott succeeds when you do. Our experienced teams provide robust owner and franchisee benefits and services to achieve your business objectives. We focus on transparency and communication through the development process to help bring your vision to life.