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Managed by Marriott (MxM)


Managed by Marriott℠ (MxM) is a complete hotel management solution designed around one simple goal: maximizing the financial performance of your Marriott-branded property.

We work hand-in-hand with owners to help you meet your business goals, using the expertise and resources we’ve developed as the largest hotel management company in North America.
MxM combines a rich history in the hospitality business with a commitment to constant improvement.
We push ourselves every day to better serve our guests and our partners, and we measure our success based on both the results we generate for you and the quality of your experience with us.

Testimonials

Our long-standing relationship with Managed by Marriott is built on a common goal to maximize the value of our Marriott branded assets. MxM has the talent, depth of resources, and culture that helps unlock value. They continue to innovate and focus on driving the best possible NOI for our hotels.”
— Minaz Abji, EVP Asset Management, Host Hotels and Resorts
MxM has been a fantastic partner to our company. Not only have our properties exceeded performance goals, we’ve also developed the kind of relationships that will support our business long-term. I truly believe MxM defines its success by our success.”
— Robert Finvarb, Robert Finvarb Companies
We continue to choose Managed by Marriott (MxM) to operate our hotels because of their focus on delivering premium results. They have also shown flexibility in how they approach our hotels to make sure it’s not just a one-sized-fits-all approach, and that works for us.”
— Robert Olson, President and CEO, R.D. Olson Development

Succeed with Managed by Marriott (MxM)

GOP Margin 2015 MAXIMIZE your overall investment’s performance and deliver competitive financial results

  • Rigorous cost management strategies helping to capture robust GOP Flow Through rates of 54% to 69% (varies by service category)
  • Portfolio grew share of rooms by 10.8% on Marriott’s lowest-cost distribution channel (Marriott.com) YoY
RevPAR Growth 2015 LEAD with innovative processes and tools to drive improvement across your hotel’s balanced scorecard

  • Our disciplined revenue management processes helped improve ADR Index premiums by +0.2% year-over-year (through Q2 2015), led by retail revenue growth of 9.9%
  • Sales innovation—combined with disciplined processes—has driven special corporate rate growth by 5.4% while maintaining direct sales cost between 3.0% and 4.2% (U.S. only, varies by service category). 
RELY on MxM people, some of the best trained and most committed in the industry

  • Leading associate engagement levels that exceed the industry benchmark by 16 points and a current turnover rate of ~25% compared to 50%+ industry average
  • An unparalleled depth of resources, from frontline associates to managers—more than half of whom began as hourly associates themselves
TRUST a partner who asks for your input and responds with improvement

  • A simple, all-inclusive and competitive fee structure with flexible terms on new contracts
  • Outstanding account satisfaction levels (88%) among the industry’s top owners, driven by strong performance and a commitment to responsiveness
2015 Owner Survey: Among base of 71 ownership companies that might/might not and definitely/probably would “Choose Marriott to Manage Next Hotel.”
Unless noted otherwise, financial statistics reflect managed comparable results through Q2 2015 YTD for: Renaissance® Hotels, Marriott Hotels®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®
and TownePlace Suites.®

Managed by Marriott (MxM) Properties

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Contact us to learn how MxM blends global management expertise with local knowledge and a presence across North America to create custom management solutions for owners like you.

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